Return & Service Policies

At Kelly Nails and Spa, we strive to provide a complete nails and spa experience. To maintain our quality standards and ensure the health and safety of our clients, we adhere to the following strict return and service policies.

1. Product Returns: Defective Items Only

• Defective Merchandise: Returns or exchanges are accepted only for defective retail products (e.g., a broken pump or a faulty polish bottle) within 7 days of purchase.
• Original Receipt Required: A valid receipt must be presented for any return or exchange of a defective item.
• Final Sale Items: All non-defective retail products, digital gift cards, and shop items are final sale and cannot be returned or exchanged due to a change of mind or personal preference.

2. Service Satisfaction & Guarantee

• No Refunds on Services: We do not offer refunds for any manicure, pedicure, or spa services once you have left the salon.
• Complimentary Repairs: If your gel or dip service fails due to a technical application issue (such as premature lifting or chipping), we offer complimentary repairs within 5 days of your original appointment.
• Immediate Feedback: If you are unsatisfied with your service, please notify your technician or the manager before you leave so we can make adjustments on the spot.

3. Appointment & Cancellation Policy

• Punctuality: Please arrive on time for your scheduled session. Late arrivals of more than 10 minutes may result in a shortened service or the need to reschedule.
• Cancellations: We kindly request at least 24 hours’ notice for any cancellations to allow us to offer that time to other guests.

How to Resolve an Issue

If you believe a product you purchased is defective, or if you need a service repair, please call us at 480-558-7082 or visit us at our Val Vista Towne location so we can assist you promptly.